Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact here
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHAGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should contact us here
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All of our parcels to the USA are delivered through USPS. Most EU & UK orders of Surfscreen are dispatched from the EU. Orders for Asia, New Zealand, Australia and the rest of the world dispatched with Australia Post. All orders are dispatched within a few working days, and shipping times are between 2-7 working days for USA, Australia, UK & EU, 10 working days for Asia, and up to 15 working days for everywhere else.
EUROPE SHIPPING UPDATE: We are currently dispatching EU orders from Australia.
COVID19 UPDATE: Please note in some cases there are longer than usual shipping times due to congestion in the postal service and disrupted shipping routes. We are doing our best to dispatch as quickly as possible to prevent further delays and in some cases sending via express delivery. Some countries are currently not accepting post from Australia.
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